Zendesk
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How to Setup Zendesk Agent Scripting with Instant Notes - Version 19.6
This article shows how to set up the Zendesk Agent Scripting app with Instant Notes. Go here if you want to learn more about the features and benefits of the app. Getting Started Here are the bas...
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Create New Zendesk Tickets from a Node
You can use Zingtree decision trees to reduce your technical support team’s workload. Customers can either self-solve their issue, or a new ticket can be created automatically in Zendesk that inclu...
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Zendesk Tip: How to send ticket data from Zendesk to Zingtree
Zingtree is able to capture any custom fields from Zendesk and incorporate them into the content of your scripts as Zingtree variables. Here's one way to do this: Install the Zingtree Agent Scrip...
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Zendesk App: Agent Scripting with Instant Notes - Overview and Benefits
If you are supporting Zendesk users in a contact center, there's no better way to enforce standard procedures and troubleshooting guidance than the Zendesk Agent Scripting App by Zingtree. It's sim...
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How to add Zingtree Session Data to a Zendesk ticket form:
You can use Zingtree with Zendesk's New Request Form to view your customer's Zingtree session history side-by-side with any ticket they submit. This requires using the Zingtree Zendesk app, and add...
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Zendesk App: Support
You can use Zingtree with Zendesk to view your customer's Zingtree session history side-by-side with any ticket they submit. This requires using the Zingtree Zendesk app, Once inside Zendesk, you c...
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Zendesk Tip: How to include or exclude agent access to Zingtree
If you want to specify which agents have access to Zingtree from within their Zendesk view, you would enable Role Restrictions in this way: In Zendesk, as the administrator of your account, open t...
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Zendesk Tip: Adding A Decision Tree to Zendesk Guide Pages
In the Zendesk Help Center, you can add Zingtree decision trees to individual articles, or to the main page of the Help Center that your end-users see. This page has directions for both cases. Add ...
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Zendesk Chat Integration (Zopim)
Beyond using Zingtree decision trees, one of the best things you can do to ensure a positive customer experience is to integrate a live chat system like Zendesk Chat (formerly Zopim). To make live ...