Zendesk Tip: How to send ticket data from Zendesk to Zingtree

  • Updated

Zingtree is able to capture any custom fields from Zendesk and incorporate them into the content of your scripts as Zingtree variables. 

Here's one way to do this:

  1. Install the Zingtree Agent Scripting app, and run through one ticket and script with Zingtree.  This will populate the list of Custom fields in Zingtree.
  2. In Zingtree, edit a Node, and click the variables tool.
  3. Pick one of the variables to insert into your script.


Important: Make sure your Zendesk Agent Scripting app has not disabled sending data to Zingtree. It should look like this:

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