Zendesk Tip: How to send ticket data from Zendesk to Zingtree

  • Updated
  • Zingtree is able to capture any custom fields from Zendesk and incorporate them into the content of your scripts as Zingtree variables. 

    Here's one way to do this:

    1. Install the Zingtree Agent Scripting app, and run through one ticket and script with Zingtree.  This will populate the list of Custom fields in Zingtree.
    2. In Zingtree, edit a Node, and click the variables tool.  
    3. Pick one of the variables to insert into your script.


    Important: Make sure your Zendesk Agent Scripting app has not disabled sending data to Zingtree. It should look like this:


  • Zingtree is able to capture any custom fields from Zendesk and incorporate them into the content of your scripts as Zingtree variables. 

    Here's one way to do this:

    1. Install the Zingtree Agent Scripting app, and run through one ticket and script with Zingtree.  This will populate the list of Custom fields in Zingtree.
    2. In Zingtree, edit a Node, and click the variables tool.
      image.png
    3. Pick one of the variables to insert into your script.

     


    Important: Make sure your Zendesk Agent Scripting app has not disabled sending data to Zingtree. It should look like this:



  • Throughout 2022 Zingtree will be upgrading customers to our new faster and more modern user experience! Here's how to tell which experience your Zingtree Authors are currently using.

    Log in to your Zingtree Author account and navigate to My Trees. How does your current My Trees page look?

    Zingtree Classic

    2022-02-25_12-24-51.png

    New User Experience

    mceclip0.png

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request