Beyond using Zingtree decision trees, one of the best things you can do to ensure a positive customer experience is to integrate a live chat system like Zendesk Chat (formerly Zopim).

To make live chat even more valuable, and excellent customer support more easily achievable, we can have Zingtree open a Zendesk Chat session, gather information from your clients before the chat session begins, and include a transcript of the Zingtree session as a part of the chat.

Here’s the end result:

Requirements

• Your tree must be embedded on your site.
• You need to have a Zendesk Chat client in place on the page that contains your tree.

How to open a Zopim chat session, and include the current Zingtree transcript

1. Edit the node you want to trigger the chat, and set the JavaScript Message to:  Zopim: New: #session#
   

    

   

2. On the hosting page, include this script before the </body> tag:
   <script src="//zingtree.com/api/chat/zopim.js"></script>

That’s it!