Zendesk App: Support

  • Updated
  • You can use Zingtree with Zendesk to view your customer's Zingtree session history side-by-side with any ticket they submit. This requires using the Zingtree Zendesk app,

    Once inside Zendesk, you can see a concise synopsis of your customer's session history next to your ticket like this:


    This can be accomplished by Creating  Zendesk Tickets within Zingtree (recommended), or adding code to your Zendesk New Ticket form. See below for details on each method.


  • You can use Zingtree with Zendesk to view your customer's Zingtree session history side-by-side with any ticket they submit. This requires using the Zingtree Zendesk app,

    Once inside Zendesk, you can see a concise synopsis of your customer's session history next to your ticket like this:


    This can be accomplished by Creating  Zendesk Tickets within Zingtree (recommended), or adding code to your Zendesk New Ticket form. See below for details on each method.


  • Throughout 2022 Zingtree will be upgrading customers to our new faster and more modern user experience! Here's how to tell which experience your Zingtree Authors are currently using.

    Log in to your Zingtree Author account and navigate to My Trees. How does your current My Trees page look?

    Zingtree Classic

    2022-02-25_12-24-51.png

    New User Experience

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