Agent Portal

Many of our Call Center customers have asked for a simple, standalone way for their agents to access interactive Zingtree scripts from their browser. To that end, we have created the Zingtree Age...

Agent Portal Options: Customizing the Agent Portal

Zingtree offers a few ways to customize the look and functionality of your Agent Portal. Here are some of the options: Adding a Custom Logo To replace the default Zingtree Agent Portal logo with ...

Agent Alerts

Several contact center clients have asked for a way to display one-time notifications to agents when critical parts of an interactive decision tree have changed. This is easily accomplished using...

Agent Portal Troubleshooting

There are two common reasons a tree doesn't appear in the Agent Portal: You have tagged your agents, and there are no trees with corresponding tags. You have marked a tree as "Hide from Agent Po...

Agent Feedback: How to get comments on your Tree

You can have your end-users or live support agents send you helpful comments on your tree. For Zingtree Hosted trees, you can enable this feature using the Settings tool. Agents using the Zingt...