There are two common reasons a tree doesn't appear in the Agent Portal:

• You have tagged your agents, and there are no trees with corresponding tags.
  
  
• You have marked a tree as "Hide from Agent Portal" using the Settings tool, under the Security tab.

• How to filter or hide decision tree access to agents
• Troubleshooter: Hosted Trees not Appearing

There are two common reasons a tree doesn't appear in the Agent Portal:

• You have tagged your agents, and there are no trees with corresponding tags.
  
  
• You have marked a tree as "Hide from Agent Portal" using the Settings tool, under the Security tab.

• How to filter or hide decision tree access to agents
• Troubleshooter: Hosted Trees not Appearing

Throughout 2022 Zingtree will be upgrading customers to our new faster and more modern user experience! Here's how to tell which experience your Zingtree Authors are currently using.

Log in to your Zingtree Author account and navigate to My Trees. How does your current My Trees page look?

Zingtree Classic

New User Experience