Getting Started

• Zingtree Basics: Everything you need to know to get started

  Video 1: Before you build Before you build: Implementation strategies Organizations: What are they an...

• Workflow Building Best Practices

  Naming ConventionWorkflows and NodesA good (but short) description goes a long way in allowing you to...

• Set up your Organization, Authors and Agents

  OrganizationsLarge companies will sometimes need more than one organization in Zingtree. Perhaps sepa...

• Did you Know? - Fun with Variables

  Variables are a powerful tool for recalling data in your scripts, but did you know you can use them i...

• Agent Onboarding Templates

  You've been hard at work building out workflows, and you're getting ready to roll them out to your ag...

• Organizations: What Are They And Why Should I Use Them?

  Organization. It’s important. But not all of us are the type of rockstar that eats, sleeps, and breat...

• Before You Build: Implementation Strategies

  So you just adopted Zingtree’s agent scripting and/or knowledge management solution and you're eager ...

• The Complete Guide to Reducing Agent Ramp Time

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• How to Setup a Knowledge Management Framework

  More and more companies are realizing the importance of knowledge management and the difference it ca...

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• Glossary of Terms

  The Zingtree Help Center is full of helpful documentation. Familiarizing yourself with these commonly...