Feature Release: Knowledge Assistant 2.0 Featured

Introducing Knowledge Assistant 2.0, a new way to bring fast, reliable answers directly into your Zingtree experience.

Instead of searching across systems or relying on memory, agents can now access the information they need in real time, right within the flow of work.

What this means for your team:

• Deliver instant, context-aware answers during both agent assist and self-service interactions
• Cut down on manual lookups and reduce onboarding and training time
• Connect to external knowledge bases using native connectors. This allows articles and documentation to be synchronized automatically. Supported integrations include: Salesforce Knowledge, Zendesk, Confluence, SharePoint, and Zingtree Workflows
• Provide responses that are fully sourced and traceable for greater accuracy and compliance

Quick to set up
You can connect existing knowledge sources or upload documents, organize them into topics, and enable Knowledge Assistant within your workflows in just a few steps.

Available now with a 30-day trial
You can explore Knowledge Assistant 2.0 with full access for 30 days. Reach out to your Customer Success Manager or contact support@zingtree.com to get started.

Learn more here:
https://help.zingtree.com/hc/en-us/articles/40964848286491-Knowledge-Assistant