LFG with JJ, E10: Ted Stodolka at SharkNinja Featured

Ted Stodolka is the Head of Global Consumer Experience at SharkNinja. With a career spanning over three decades in customer experience, Ted shares his journey from his first job to becoming a leader in the CX space. He discusses the evolution of customer service, the role of AI and technology in enhancing customer interactions, and the importance of a frictionless consumer experience. Ted emphasizes the value of listening to frontline employees to understand customer needs and improve service. This episode offers deep insights into the CX industry's trends and the significance of putting the consumer first.