LFG with JJ, E9: Arnab Mishra, CEO of Xactly

Arnab Mishra, CEO of Xactly, joins Juan. Arnab recounts his inspiring journey as a first-generation immigrant, shaping his career in technology, banking, and private equity. He explores the evolution of CX and sales performance, emphasizing generative AI's role in enhancing customer interactions and internal operations. The conversation shifts to the importance of customer retention for business growth and the challenge of delivering exceptional customer experiences. Arnab offers insights on skill development, first principles thinking, and empathy.