Feature Request: Push Zingtree alerts into CRM
My agents love the 'alert' functionality to stay up-to-date on our latest process/feature updates. At present, agents need to open Zingtree in order to be notified. I'd love for a way for these alerts to be pushed into our CRM (Intercom), so agents can be notified in real-time as they handle chats if there's been an important update made in Zingtree (perhaps authors can choose the delivery method for alerts based on urgency)?
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Hi Fiona,
Thank you for sharing your valuable feedback with us! We appreciate your input and are thrilled to hear that your agents love the 'alert' functionality. Your suggestion about integrating alerts with your CRM (Intercom) for real-time notifications is insightful. Our team will create a product feedback request on your behalf and submit it to the product team for consideration. We're committed to enhancing our platform, and your ideas play a crucial role in shaping its future. If you have any more suggestions or thoughts, feel free to share them with us.
Best regards,
Zingtree Admin
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