How KOHO slashed agent ramp time from 90 days to 3 weeks

Monika Aufdermauer, VP of User Success at KOHO, shares her extensive experience with Zingtree, a tool she discovered in 2014. Initially a decision management tool, Zingtree has evolved into an indispensable part of KOHO’s operations, replacing their internal knowledge base and serving as a process management aid. Monika credits Zingtree with boosting contacts per hour from 1.2 to 7, showcasing its impact on efficiency.