How KOHO increased contacts per hour from 1.2 to 7

Fiona Green, Senior CX Manager at KOHO Financial, highlights how Zingtree shortened agent training from 90 days to just three weeks. Zingtree became essential in their operations, replacing outdated knowledge bases and shifting training focus to soft skills. Zingtree’s versatility extended beyond process management, contributing to compliance and identifying inefficiencies in other departments. Fiona attributes significant operational improvements and career advancement to Zingtree’s impact on efficiency and ROI.