How to Email a Link to Resume a Decision Tree Session

  • Updated
  • As life is full of interruptions and distractions, we know that it can sometimes be tricky for end-users to complete their decision tree surveys in one sitting. Thanks to your feedback, we’re showing how it’s possible for end-users to return to a decision tree, and finish it over the course of multiple sessions. This is particularly helpful when end-users are asked to complete a longer decision tree with a large number of steps or to fill in a time-consuming step in a process. The technique is to gather the customer’s email at the start, and then immediately send them an email with a link to resume the session at any time

    Here’s an example of what the email looks like when received:

    This implementation uses Automatic Email Nodes, as well as Zingtree’s Pause and Resume feature.

    Try the Demo


    Here’s a summary of how it works:

    1. We collect the end user’s email at the start of the session.
    2. Immediately, we send them an email, with a link to resume the session. The link contains the URL to relaunch the tree and the session ID of their current session. When clicking the link, the Pause and Resume capability returns the user to the last place in the tree they left off.

    Here’s what the email node contents look like (after enabling code view):

    2022-04-28_19-19-47.png

    IMPORTANT: When using this technique on your own tree, be sure to change the tree ID in the link. In the above example, the tree ID is 405352594.  Also, note that this link returns to a Zingtree Hosted view of your tree. If you are embedding in your own site, you’ll need to pass along the session ID, and ensure the underlying iFrame for the tree also received this session ID.

  • As life is full of interruptions and distractions, we know that it can sometimes be tricky for end-users to complete their decision tree surveys in one sitting. Thanks to your feedback, we’re showing how it’s possible for end-users to return to a decision tree, and finish it over the course of multiple sessions. This is particularly helpful when end-users are asked to complete a longer decision tree with a large number of steps, or to fill in a time-consuming step in a process. The technique is to gather the customer’s email at the start, and then immediately send them an email with a link to resume the session at any time

    Here’s an example of what the email looks like when received:

    This implementation uses Automatic Email Nodes, as well as Zingtree’s Pause and Resume feature.

    Try the Gallery Demo

    You can examine how the tree is built from here.

    Here’s a summary of how it works:

    1. We collect the end user’s email at the start of the session.
    2. Immediately, we send them an email, with a link to resume the session. The link contains the URL to relaunch the tree and the session ID of their current session. When clicking the link, the Pause and Resume capability returns the user to the last place in the tree they left off.

    Here’s what the email node contents look like (after enabling code view):

    IMPORTANT: When using this technique on your own tree, be sure to change the tree ID in the link. In the above example, the tree ID is 405352594.  Also, note that this link returns to a Zingtree Hosted view of your tree. If you are embedding in your own site, you’ll need to pass along the session ID, and ensure the underlying iFrame for the tree also received this session ID.

  • Throughout 2022 Zingtree will be upgrading customers to our new faster and more modern user experience! Here's how to tell which experience your Zingtree Authors are currently using.

    Log in to your Zingtree Author account and navigate to My Trees. How does your current My Trees page look?

    Zingtree Classic

    2022-02-25_12-24-51.png

    New User Experience

    mceclip0.png

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