Many of our customers with large decision tree systems in place ask for guidance on how to make a “Parent tree” that links to individual trees for troubleshooting or other processes. This is especially helpful for organizations that use Zingtree to build and publish completely interactive FAQs. In this article, we’ll discuss how it’s done.
Building a Parent Tree
Creating a Parent Tree is a simple, yet powerful process that consists of two overarching steps:
- Build the individual decision trees.
- Build a Parent Tree with one node, using a “blank starter tree.”
After building your individual trees and troubleshooters, there are a couple of distinct ways to build a Parent Tree. We’ve created an example Parent Tree for a few of our Gallery product finders.
Method #1 – Using Tree Tag Lists
1. Use the Settings tool to add tags to the trees you want to include in the Parent Tree. For this example, we added the tag “Parent_finder” to our product finder decision trees.
2. Create a new decision tree to act as your Parent Tree.
3. In the Parent Tree root node’s content area, include a tree tag list. For our example, we tagged our trees with “Parent_finder,” so the tree tag list looks like this:
Method #2 – Using Tree Nodes
1. In the Parent Tree, add tree nodes for each tree to link to.
2. In the root node of the Parent Tree, create a button for each tree node. This will allow an end-user or customer to quickly jump to any other relevant decision tree from the Parent Tree.
Example Parent Tree
Here’s a look at our Parent Tree in action:
Try an example Parent Tree here