Troubleshooter: Hosted Trees not Appearing

  • Updated
  • When Zingtree hosts your trees, there are very few instances when something can go wrong.

    In some cases, trees with script code in them or imported from other formatted sources may cause errors rendering your trees.  Here's how to locate the issue:

    1. Open your browser's developer tools. (Chrome, Internet Explorer: Press F12. Firefox: Go to Menu / Developer. Safari: View, Developer, Javascript Console).
    2. Look at the Console tab for errors reported by the browser.
  • When Zingtree hosts your trees, there are very few instances when something can go wrong.

    In some cases, trees with script code in them or imported from other formatted sources may cause errors rendering your trees.  Here's how to locate the issue:

    1. Open your browser's developer tools. (Chrome, Internet Explorer: Press F12. Firefox: Go to Menu / Developer. Safari: View, Developer, Javascript Console).
    2. Look at the Console tab for errors reported by the browser.
  • Throughout 2022 Zingtree will be upgrading customers to our new faster and more modern user experience! Here's how to tell which experience your Zingtree Authors are currently using.

    Log in to your Zingtree Author account and navigate to My Trees. How does your current My Trees page look?

    Zingtree Classic

    2022-02-25_12-24-51.png

    New User Experience

    mceclip0.png

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