Content Area Templates

  • Updated
  • There are special codes you can insert into the content area of any node which can include other data, or perform special functions.

    When using Edit Node, you can access these in the content editor from the Templates menu button:


    Here's what the different options do:

    Item What Appears Description
    Insert a TRANSCRIPT from the current session ##TRANSCRIPT## Shows the click path (questions and answers) of the current session so far.
    Insert ALL DATA collected summary ##ALL DATA## Inserts the names and values of all data entry fields collected during this session. This is really handy for debugging purposes while building trees.
    Put the Data Entry Area at the cursor ##data-entry-fields## This shows the data entry fields that are a part of this node. Use this to insert your Data Entry Fields in the middle of the content area.  If you don't use this, your Data Entry Fields will appear at the bottom of the content area.
    Show USER-ONLY Content [[USER-ONLY]] and [[/USER-ONLY]] Inserts markers that delineate content only to be shown to people outside your company, not internal employees or agents.
    Show AGENT-ONLY  content [[AGENT-ONLY]] and [[/AGENT-ONLY]]

    Inserts markers that delineate content only to be shown to internal employees or agents, not people outside your company. 

    Add COPY-AREA tags for copy buttons [[COPY-AREA]] and [[/COPY-AREA]] Any content inside a [[COPY-AREA]] and a [[/COPY-AREA]] tag in a node will be copied to the clipboard or a Freshdesk/Zendesk ticket when a Copy button is clicked.
    Add "Copy to Clipboard" button Copy to Clipboard Inserts a button that when clicked will copy to the clipboard any formatted text between [[COPY-AREA]] and [[/COPY-AREA]] tags.
    Add "Copy to Ticket Notes" button. Copy to Ticket Notes Inserts a button that when clicked will copy to the notes area in a Freshdesk or Zendesk ticket any formatted text between [[COPY-AREA]] and [[/COPY-AREA]] tags.
    Include contents of any external web page URL ##include_url: https://zingtree.com/test/include-test.html ## The content of an external URL is inserted into the node.
    Insert a page break for document node PDF files ##PDF Page## When creating PDF files via Document Nodes, this macro text will insert a page break.
  • There are special codes you can insert into the content area of any node which can include other data, or perform special functions.

    When using Edit Node, you can access these in the content editor from the Templates menu button:


    Here's what the different options do:

    Item What Appears Description
    Insert a TRANSCRIPT from the current session ##TRANSCRIPT## Shows the click path (questions and answers) of the current session so far.
    Insert ALL DATA collected summary ##ALL DATA## Inserts the names and values of all data entry fields collected during this session. This is really handy for debugging purposes while building trees.
    Put the Data Entry Area at the cursor ##data-entry-fields## This shows the data entry fields that are a part of this node. Use this to insert your Data Entry Fields in the middle of the content area.  If you don't use this, your Data Entry Fields will appear at the bottom of the content area.
    Show USER-ONLY Content [[USER-ONLY]] and [[/USER-ONLY]] Inserts markers that delineate content only to be shown to people outside your company, not internal employees or agents.
    Show AGENT-ONLY  content [[AGENT-ONLY]] and [[/AGENT-ONLY]]

    Inserts markers that delineate content only to be shown to internal employees or agents, not people outside your company. 

    Add COPY-AREA tags for copy buttons [[COPY-AREA]] and [[/COPY-AREA]] Any content inside a [[COPY-AREA]] and a [[/COPY-AREA]] tag in a node will be copied to the clipboard or a Freshdesk/Zendesk ticket when a Copy button is clicked.
    Add "Copy to Clipboard" button Copy to Clipboard Inserts a button that when clicked will copy to the clipboard any formatted text between [[COPY-AREA]] and [[/COPY-AREA]] tags.
    Add "Copy to Ticket Notes" button. Copy to Ticket Notes Inserts a button that when clicked will copy to the notes area in a Freshdesk or Zendesk ticket any formatted text between [[COPY-AREA]] and [[/COPY-AREA]] tags.
    Include contents of any external web page URL ##include_url: https://zingtree.com/test/include-test.html ## The content of an external URL is inserted into the node.
    Insert a page break for document node PDF files ##PDF Page## When creating PDF files via Document Nodes, this macro text will insert a page break.
  • Throughout 2022 Zingtree will be upgrading customers to our new faster and more modern user experience! Here's how to tell which experience your Zingtree Authors are currently using.

    Log in to your Zingtree Author account and navigate to My Trees. How does your current My Trees page look?

    Zingtree Classic

    2022-02-25_12-24-51.png

    New User Experience

    mceclip0.png

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