There are special shortcodes you can insert into the content area of any node, which can include other data or perform special functions.
When using Edit Node, you can access these in the content editor from the Templates menu button:
Here's what the different options do:
| Item | What Appears | Description |
| Insert a TRANSCRIPT from the current session | ##TRANSCRIPT## | Shows the click path (questions and answers) of the current session so far. |
| Insert ALL DATA collected summary | ##ALL DATA## | Inserts the names and values of all data entry fields collected during this session. This is really handy for debugging purposes while building trees. |
| Put the Data Entry Area at the cursor | ##data-entry-fields## | This shows the data entry fields that are a part of this node. Use this to insert your Data Entry Fields in the middle of the content area. If you don't use this, your Data Entry Fields will appear at the bottom of the content area. |
| Show USER-ONLY Content | [[USER-ONLY]] and [[/USER-ONLY]] | Inserts markers that delineate content only to be shown to people outside your company, not internal employees or agents. |
| Show AGENT-ONLY content | [[AGENT-ONLY]] and [[/AGENT-ONLY]] |
Inserts markers that delineate content only to be shown to internal employees or agents, not people outside your company. |
| Add COPY-AREA tags for copy buttons | [[COPY-AREA]] and [[/COPY-AREA]] | Any content inside a [[COPY-AREA]] and a [[/COPY-AREA]] tag in a node will be copied to the clipboard or a Freshdesk/Zendesk ticket when a Copy button is clicked. |
| Add "Copy to Clipboard" button | Copy to Clipboard | Inserts a button that when clicked will copy to the clipboard any formatted text between [[COPY-AREA]] and [[/COPY-AREA]] tags. |
| Add "Copy to Ticket Notes" button. | Copy to Ticket Notes | Inserts a button that when clicked will copy to the notes area in a Freshdesk, Zendesk, Zoho, or Kustomer ticket any formatted text between [[COPY-AREA]] and [[/COPY-AREA]] tags. |
| Include contents of any external web page URL | ##include_url: https://zingtree.com/test/include-test.html ## | The content of an external URL is inserted into the node. |
| Insert a page break for document node PDF files | ##PDF Page## | When creating PDF files via Document Nodes, this macro text will insert a page break. |