Reports and Analytics

  • Updated
  • Zingtree offers several reports and analytics to help you see how your trees are being used. All reports can specify a date range. 

    Select your tree, and click Reports to explore.

    This video shows what you can do with reports:

     

    Here's a list of the reporting options:

    Session List

    This Zingtree report allows you to quickly and easily see every session for any given decision tree in your organization. Broken down in an easy-to-absorb list, you can navigate to each specific end-user session to learn more about how people use your tree, as well as get an overview of the amount of time users spent.

    To access the Session List report, go to Overview > Reports and select Session List from the dropdown menu. You can specify an exact date range to pull the results from before clicking “Show Report.”

    2022-04-12_09-40-51.png

    Once the report has been generated, you can filter by Source/Agent to be shown sessions specific to an agent or other source. The Session List will give you a complete overview of every session within your filtered view, showing duration, clicks, results, and score when applicable.

    2022-04-12_09-46-41.png

    The icons in your Results column will show you the exact end-result of each session: Customer was given a solution, Inconclusive, or Customer was unable to solve the problem.

    2022-04-12_09-52-37.png

    Clicking on a specific Session # in the far left column will allow you to see complete click-by-click details for every node visited, as well as all data collected from that session.

    2022-04-12_10-59-20__1_.gif


    Traffic (Map)

    See a visual display of traffic from each node. Heavier lines show more traffic.

    • Click "Buttons" to show/hide button labels.
    • Zoom in and out.
    • Pan using scroll bars

    See example

    Traffic (Button Clicks)

    Click through your tree, and see how many times each button was clicked for each node

    • Click buttons to go to that node.
    • Includes clicks on Back and Restart buttons.
    • Click "Hide content area" for a condensed reporting view.

    See example


    Session Matrix

    See each session in a date range, with buttons clicked, scoring, and data entered.

    • Export to a CSV for further analysis.
    • Options to show Subtree sessions only, date, or agent/source.

    See example

    Session Paths

    See a list of the most common paths through your tree.

    • Export to CSV for further analysis.

    See example

    Results

    Measure the success or failure of your tree, based on the last node visited.

    • Changing the Final Node Session Result (under the Other tab when editing a node) of any node automatically updates the report.

    See example

    Clicks and Usage

    Measure the engagement for your tree. See how often it is viewed, and how often people interact with it.

    See example


    Popular Nodes

    See how often each node in your tree is visited.

    See example

     

    Node Times

    See the total and average time spend on each node.

    • Click a node to see details on each visit to that node.
    • Filter details by source or agent to find further trouble spots.

    See example

    Form Data

    Show form data entered for each session.

    • Export to CSV

    See example

     

    Search Terms

    if you have a search option in your tree, you can see what keywords and phrases people are searching for.

     

    Demographics (Browser, Country and OS)

    See which browsers your visitors are using, what OS, and what countries they come from.

    See example

     

    All Trees - Stats

    See a usage summary for every tree you can access.

     

    Session List - All Trees

    See all sessions for every tree in your organization.

    See example

     

    All Trees - Session and Form Data

    Get all data collected for every tree you can access - each session, and the form data collected in each session.



    All Agent Usage

    For call centers or internal use, see how many days and sessions each agent has used for a date range.

    See example


  • Zingtree offers several reports and analytics to help you see how your trees are being used. All reports can specify a date range. 

    Select your tree, and click Reports to explore.

    This video shows what you can do with reports:

     

    Here's a list of the reporting options:

    Session List

    • This Zingtree report allows you to quickly and easily see every session for any given decision tree in your organization. Broken down in an easy-to-absorb list, you can navigate to each specific end-user session to learn more about how people use your tree, as well as get an overview of the amount of time users spent.

      To access the Session List report, go to Information > Reports.
      2022-04-12_11-09-52.png

      Select Session List from the dropdown menu. You can specify an exact date range to pull the results from before clicking “Show Report.”

      2022-04-12_11-12-57.png

      Once the report has been generated, you can filter by Source/Agent to be shown sessions specific to an agent or other source. The Session List will give you a complete overview of every session within your filtered view, showing duration, clicks, results, and score when applicable.

      2022-04-12_09-46-41.png

      The icons in your Results column will show you the exact end result of each session: Customer was given a solution, Inconclusive, or Customer was unable to solve the problem.

      2022-04-12_09-52-37.png

      Clicking on a specific Session # in the far left column will allow you to see complete click-by-click details for every node visited, as well as all data collected from that session.

      2022-04-12_10-59-20__1_.gif

    See example


    Traffic (Map)

    See a visual display of traffic from each node. Heavier lines show more traffic.

    • Click "Buttons" to show/hide button labels.
    • Zoom in and out.
    • Pan using scroll bars

    See example

    Traffic (Button Clicks)

    Click through your tree, and see how many times each button was clicked for each node

    • Click buttons to go to that node.
    • Includes clicks on the Back and Restart buttons.
    • Click "Hide content area" for a condensed reporting view.

    See example


    Session Matrix

    See each session in a date range, with buttons clicked, scoring, and data entered.

    • Export to a CSV for further analysis.
    • Options to show Subtree sessions only, date, or agent/source.

    See example

    Session Paths

    See a list of the most common paths through your tree.

    • Export to CSV for further analysis.

    See example

    Results

    Measure the success or failure of your tree, based on the last node visited.

    • Changing the Final Node Session Result (under the Other tab when editing a node)  of any node automatically updates the report.

    See example

    Clicks and Usage

    Measure the engagement for your tree. See how often it is viewed, and how often people interact with it.

    See example


    Popular Nodes

    See how often each node in your tree is visited.

    See example

     

    Node Times

    See the total and average time spend on each node.

    • Click a node to see details on each visit to that node.
    • Filter details by source or agent to find further trouble spots.

    See example

    Form Data

    Show form data entered for each session.

    • Export to CSV

    See example

     

    Search Terms

    if you have a search option in your tree, you can see what keywords and phrases people are searching for.

     

    Demographics (Browser, Country and OS)

    See which browsers your visitors are using, what OS, and what countries they come from.

    See example

     

    All Trees - Stats

    See a usage summary for every tree you can access.

     

    Session List - All Trees

    See all sessions for every tree in your organization.

    See example

     

    All Trees - Session and Form Data

    Get all data collected for every tree you can access - each session, and the form data collected in each session.



    All Agent Usage

    For call centers or internal use, see how many days and sessions each agent has used for a date range.

    See example


  • Throughout 2022 Zingtree will be upgrading customers to our new faster and more modern user experience! Here's how to tell which experience your Zingtree Authors are currently using.

    Log in to your Zingtree Author account and navigate to My Trees. How does your current My Trees page look?

    Zingtree Classic

    2022-02-25_12-24-51.png

    New User Experience

    mceclip0.png

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