This article pertains to legacy reports which will soon be deprecated. Zingtree's new reporting is now available. Click here to access documentation for new reporting.
Zingtree offers several reports and analytics to help you see how your workflows are being used. All reports can specify a date range.
Select your workflow, and click Usage Reports to explore.
Here's a list of the reporting options:
Session List
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This Zingtree report allows you to quickly and easily see every session for any given workflow in your organization. Broken down in an easy-to-absorb list, you can navigate to each specific end-user session to learn more about how people use your workflow, as well as get an overview of the amount of time users spent.
To access the Session List report, go to Usage Reports > Workflow Reports.
Select Session List from the dropdown menu. You can specify an exact date range to pull the results from before clicking “View Report.”he Session List will give you a complete overview of every session within your filtered view, showing duration, clicks, results, and score when applicable.
The icons in your Results column will show you the exact end result of each session: Customer was given a solution, Inconclusive, or Customer was unable to solve the problem.
Clicking on a specific Session # in the far left column will allow you to see complete click-by-click details for every node visited, as well as all data collected from that session.
Traffic (Map)
See a visual display of traffic from each node. Heavier lines show more traffic.
- Click "Buttons" to show/hide button labels.
- Zoom in and out.
- Pan using scroll bars
Traffic (Button Clicks)
Click through your workflow, and see how many times each button was clicked for each node
- Click buttons to go to that node.
- Includes clicks on the Back and Restart buttons.
- Click "Hide content area" for a condensed reporting view.
Session Matrix
See each session in a date range, with buttons clicked, scoring, and data entered.
- Export to a CSV for further analysis.
- Options to show Subworkflow sessions only, date, or agent/source.
Session Paths
See a list of the most common paths through your workflow.
- Export to CSV for further analysis.
Results
Measure the success or failure of your workflow, based on the last node visited.
- Changing the Final Node Session Result (under the Other tab when editing a node) of any node automatically updates the report.
Clicks and Usage
Measure the engagement for your workflow. See how often it is viewed, and how often people interact with it.
Popular Nodes
See how often each node in your workflow is visited.
Node Times
See the total and average time spend on each node.
- Click a node to see details on each visit to that node.
- Filter details by source or agent to find further trouble spots.
Form Data
Show form data entered for each session.
- Export to CSV
Search Terms
if you have a search option in your workflow, you can see what keywords and phrases people are searching for.
Demographics (Browser, Country and OS)
See which browsers your visitors are using, what OS, and what countries they come from.
All Workflows - Stats
See a usage summary for every workflow you can access.
Session List - All Workflows
See all sessions for every workflow in your organization.
All Workflows- Session and Form Data
Get all data collected for every workflow you can access - each session, and the form data collected in each session.
All Agent Usage
For call centers or internal use, see how many days and sessions each agent has used for a date range.