One of the most important capabilities of any online sales system is the ability to A/B test different offers and messages.
This can be extremely useful for sales-oriented Contact Centers, as agents can be presented with different offers to try, and managers can see which offers are gaining the most traction. Zingtree offers an easy way to do this sort of testing with your decision tree-based scripts.
The key is to use Logic Nodes, and the A/B Test option, like so:
The A/B Test Demo shows a simple example tree.
Step by step:
- Create a new Logic Node.
- Select the A/B test option from the dropdown menu.
- In the Logic Node, add the nodes that you want randomly selected using the Add Logic Expression button and the dropdown menus.
- Link a button from any other node to this new A/B test node to start your test.