Chat Integration

  • Updated

Zingtree can open an Intercom chat from a decision tree, with information about a customer's issue already pre-populated.

Once your customer submits a question, here’s what appears in Intercom:

Intercom chat with Zingtree


  • Your tree must be embedded on your website.
  • You need to have the Intercom chat client in place on the page that contains your tree.

How to open an Intercom chat session, and include the Zingtree transcript and data entry

  1. On the node where you want to start the chat session, set the JS Message to:
    Intercom: New: #session#



    When a customer lands on this node, the chat box is opened and populated.

  2. On the hosting page, include this script before the </body> tag:
    <script src="//"></script>

    If your page is not already loading jquery, you'll need to also add this script before the </body> tag:
    <script src=""></script>

It’s that easy!

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