Zendesk Chat Integration (Zopim)

  • Updated
  • Beyond using Zingtree decision trees, one of the best things you can do to ensure a positive customer experience is to integrate a live chat system like Zendesk Chat (formerly Zopim). Live chat is convenient for customers, and a time and resource-saver for companies. In fact, in a survey conducted by Forrester, 44% of respondents said that having a live person answer their questions was one of the most important features a website could offer.

    To make live chat even more valuable, and excellent customer support more easily achievable, we updated our software to allow Zingtree to open a Zendesk Chat session, gather information from your clients before the chat session begins, and include a transcript of the Zingtree session as a part of the chat.

    Here’s the end result:

    View our Zingtree + Zendesk Chat demo.

    Requirements:

    • Your tree must be embedded on your site.
    • You need to have a Zendesk Chat client in place on the page that contains your tree.

    How to open a Zopim chat session, and include the current Zingtree transcript:

    1. Go to Overview.
    2. Edit the node you want to trigger the chat, and set the JavaScript Message to:  Zopim: New: #session#

       

      2022-04-06_14-22-39.png

    3. On the hosting page, include this script before the </body> tag:
      <script src="//zingtree.com/api/chat/zopim.js"></script>

    That’s it!

    Source Code:

    You can examine the Zendesk Chat Demo tree from the Gallery.

  • Beyond using Zingtree decision trees, one of the best things you can do to ensure a positive customer experience is to integrate a live chat system like Zendesk Chat (formerly Zopim). Live chat is convenient for customers, and a time and resource-saver for companies. In fact, in a survey conducted by Forrester, 44% of respondents said that having a live person answer their questions was one of the most important features a website could offer.

    To make live chat even more valuable, and excellent customer support more easily achievable, we updated our software to allow Zingtree to open a Zendesk Chat session, gather information from your clients before the chat session begins, and include a transcript of the Zingtree session as a part of the chat.

    Here’s the end result:

    View our Zingtree + Zendesk Chat demo.

    Requirements:

    • Your tree must be embedded on your site.
    • You need to have a Zendesk Chat client in place on the page that contains your tree.

    How to open a Zopim chat session, and include the current Zingtree transcript:

    1. Go to Overview.
    2. Edit the node you want to trigger the chat, and  set the JavaScript Message to:  Zopim: New: #session#

       

    3. On the hosting page, include this script before the </body> tag:
      <script src="//zingtree.com/api/chat/zopim.js"></script>

    That’s it!

    Source Code:

    You can examine the Zendesk Chat Demo tree from the Gallery.

  • Throughout 2022 Zingtree will be upgrading customers to our new faster and more modern user experience! Here's how to tell which experience your Zingtree Authors are currently using.

    Log in to your Zingtree Author account and navigate to My Trees. How does your current My Trees page look?

    Zingtree Classic

    2022-02-25_12-24-51.png

    New User Experience

    mceclip0.png

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