Agent Feedback: How to get comments on your Tree

  • Updated
  • You can have your end-users or live support agents send you helpful comments on your tree.  For Zingtree Hosted trees, you can enable this feature using the Settings tool.  Agents using the Zingtree Agent Portal get this option automatically.

    The end-users of your tree simply click on a comment button at the bottom right of each node, like this:

    This quick video shows how it works:



    Some points about agent feedback:

    • Feedback is delivered to each author's email by default.
    • You can instead have feedback delivered to a custom email address.
    • You can also see which nodes have feedback using the Overview tools, and respond to the person who submitted feedback.


    How to Enable Agent Feedback

    1. Open your tree, and go to the Settings tool.
    2. Under the Display tab, tick the Show Agent Feedback option:
    3.  Normally, feedback will go to the email address of anyone who is an author on the tree. You can have email sent to a different set of people by entering their email address (comma separated) instead.


    Reading Feedback

     

    You can see all nodes with comments from Overview. They have a red comment bubble icon, as shown here:

    2022-05-04_12-05-55.png

     

    Finally, when you Edit a Node, you can see  all comments, like this:

    2022-05-04_12-03-58.png

     

    Clicking the red button lets you respond to a commenter (if they left an email address), and also delete the comment.

     

    Comments for End-User Support Trees

     

    This feature is not limited to Call Centers. If you’re using Zingtree for end-user support, you can enable the comment bubble in Zingtree-hosted trees.

  • You can have your end-users or live support agents send you helpful comments on your tree.  For Zingtree Hosted trees, you can enable this feature using the Settings tool.  Agents using the Zingtree Agent Portal get this option automatically.

    The end-users of your tree simply click on a comment button at the bottom right of each node, like this:




    This quick video shows how it works:



    Some points about agent feedback:

    • Feedback is delivered to each author's email by default.
    • You can instead have feedback delivered to a custom email address.
    • You can also see which nodes have feedback using the Overview tools, and respond to the person who submitted feedback.


    How to Enable Agent Feedback

    1. Open your tree, and go to the Settings tool.
    2. Under the Display tab, tick the Show Agent Feedback option:
    3.  Normally, feedback will go to the email address of anyone who is an author on the tree. You can have email sent to a different set of people by entering their email address (comma separated) instead.

      Reading Feedback

      You can see all nodes with comments from Overview. They have a red comment bubble icon, as shown here:

      2022-05-04_11-07-48.png

      Finally, when you Edit a Node, you can see  all comments, like this:

      2022-05-04_11-10-35.png

      Clicking the red button lets you respond to a commenter (if they left an email address), and also delete the comment.

      Comments for End-User Support Trees

      This feature is not limited to Call Centers. If you’re using Zingtree for end-user support, you can enable the comment bubble in Zingtree-hosted trees.

  • Throughout 2022 Zingtree will be upgrading customers to our new faster and more modern user experience! Here's how to tell which experience your Zingtree Authors are currently using.

    Log in to your Zingtree Author account and navigate to My Trees. How does your current My Trees page look?

    Zingtree Classic

    2022-02-25_12-24-51.png

    New User Experience

    mceclip0.png

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