How to Activate the New Publishing feature

Benefits of the New Publishing feature

Live and Draft statuses: never accidentally implement a draft workflow in production again. New statuses provide more clarity on the publishing process and introduce a protected draft state.
Live workflow updates: keep track of your workflow's status in real-time. Avoid mistakes and manage changes, even when auto-save is enabled.
Scheduled Publishing: Schedule changes to be published at a future date/time.
Preview Link: avoid surprises for end-users. Previously known as Development Link, this allows you to share draft workflows with colleagues before pushing changes to live workflows.
New deployment setup: bid goodbye to post-publishing confusion. Easily integrate your workflows into CRMs, contact centers, webpages, or Zingtree Agent Portal.

Depending on how your Workflows are deployed, the effort involved will range from none to minimal!

In general, any Zingtree Workflow ID in your Production environment just needs to have three zeros added to the end:

Click a section to see specific instructions:

In a CRM like Salesforce, Freshdesk or Zendesk:

Just add "000" to Workflow IDs in your Production Environment
- Example: 123456789000
Optionally, you can use the Preview Workflow ID in a Sandbox environment to preview your changes before going live
- Example: 123456789

If you use Agent Portal, the New Publishing feature will work with it automatically. There's nothing you'll need to do.

Replace the workflow link found within your embed code with the new /live version:

Replace your Zingtree link with your new /live URL shown in your publishing menu wherever users are accessing it: