The final node session result option lets you have insight into how your users are finishing a session. You can set a result on any node of your tree that can be used to determine if an individual session ended as a success or a failure.
When to set a Final Node Session Result
- Consider the nodes where you think a session might end as the very last node visited by the end user.
- Set a result as either Success or Failure. You can leave all other nodes as In Progress. A successful result may be one where a sale is made, a troubleshooting session is resolved, or a process was followed as expected. A failure result may be one where the end-user left before the process was finished, or a sale was not made. The definitions of Success or Failure are up to you and your policies.
How to set a Final Node Session Result
- On any nodes that might be a potential endpoint, set the result by scrolling to the bottom of the editor for that node. Expand the Final Node Session Result section to set Success or Failure.
- You'll notice a thumbs-up or thumbs-down icon is placed on the node while in list view. Like this:
Where to find the Results
Once you have set up your Final Node Session Results in your trees, these Usage Reports will show you the thumbs-up and the thumbs-down:
- Session List Report
- Results Report
- All Agent Usage
- Agent Sessions
- All Trees Session List